Setting up mailboxes? - General Support

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Setting up mailboxes?

7/1/2009 9:32 AM

riprowan

Joined: 7/1/2009

Posts: 13

Setting up mailboxes? Modified By riprowan on 7/2/2009 6:24:02 AM

I'm using the latest version of Bugnet (0.7.942). I am trying to set up mailboxes to work with a support inbox on Google Apps.

What's confusing me is this. Apparently BN has one place to define the username/password of a user authorized to retrieve mail from a POP3 server (that's what's in the Admin panel) but multiple mailboxes - one or more per project.

How can this work? Wouldn't each inbound mailbox require its own username / password in order to authenticate?

Or, more basically, what exactly belongs in the "Mailbox" field on the Project Mailbox setup screen?

Is anyone else using this feature successfully? There is next to no documentation on how to configure it, and it seems very counterintuitive to me.

7/2/2009 5:22 AM

riprowan

Joined: 7/1/2009

Posts: 13

Re: Setting up mailboxes?

I'll try to ask for help this way. How can i configure BugNET so that I can at least monitor one support mailbox?

Here's how I have it configured.

1. Outbound mail is fine, no problems.

2. Inbound mail as follows:

Enable:
Server:
Username:
Password:
SSL:
Polling Interval:
Delete Processed Messages:
Process Attachments:
Body Template:
Reporting Username:

Then I have one project set up for all inbound email. That project has one mailbox set up as follows:

Mailbox	Assign To	Issue Type
support@thepacelineteam.com	rrowan	Any	Delete

No mail is being monitored. I'm sure of the settings - I can get the email out of the mailbox using a different app using these settings.

Any ideas? This is the only thing preventing me from rolling out BugNET at this point. I have to be able to monitor an email box.

Please advise.

7/2/2009 5:40 AM

Davin Dubeau

bugnetproject.com
Joined: 3/2/2006

Posts: 1428

Re: Setting up mailboxes?

The mailbox reader is quite limited right now but is slated to be improved at some point.

Current, as you have found out, the mailbox reader only supports one email server but can handle multiple email addresses. It will assume all email is a issue submission and added it to the database. (no spam filtering).

As for configuration, have you uncommented the mailbox reader http module in the web.config?

There are lots of improvements to be made in this area, as I know there are a few people out there that consider this a major selling feature of the application it will be good to hear how you want / plan on using it in your environment so that we can build a better component.

Davin Dubeau

7/2/2009 9:44 AM

riprowan

Joined: 7/1/2009

Posts: 13

Re: Setting up mailboxes? Modified By riprowan on 7/2/2009 10:49:05 AM

I uncommented the mailbox reader HTTP module as suggested. No change. I really, really need this email to work. Just one Gmail mailbox is all I need. Can anyone help out?

As for improvements, there is one urgent one and one nice-to-have that I would suggest.

1. URGENT: some kind of FAQ or documentation on this feature. As far as I can tell it's almost entirely undocumented. How should I have known to uncomment the HTTP module, for example? What belongs in the various fields? And can someone provide a recipe for connecting BugNET to a POP server that actually works? Gmail is awfully common, seems like a couple of example setups from someone who has this working would go a LOOOONG way towards making it usable.

2. Nice to haves: multiple mailboxes is a good idea. I think each one should have its own configuration, rather than the global config in the Admin. This would let BugNET collect mail from various sources with ease.

I've seen some of the posts about spam filtering. I think this is misguided. Spam filtering belongs on the mail server, not the mail reader. My $0.02.

Then there's ideas about intelligent tracking, etc. It would be nice to be able to send mail from a project's default mailbox - i.e. when you're working on a ticket, send outgoing mail about the ticket from the project's default mailbox, and have any replies added back to the issue.

All nice ideas, but pale in comparison to #1 and #2. #1 and #2 are serious issues right now.

7/2/2009 10:52 PM

riprowan

Joined: 7/1/2009

Posts: 13

SOLVED (Re: Setting up mailboxes?)

After several IIS restarts, the application logging started working, and I was able to find the problem.

The issue is that there are two foreign key constraints being violated when the bugs are inserted. I was able to resolve the problem by dropping the FK_Bug_FixedInVersionId and FK_Bug_Version foreign keys from the Bug table. I am not sure what impact this might have on the application but everything seems to be working OK and inbound mail is now working.

Hope this helps.

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