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HomeHomeSupportSupportInstalling BugN...Installing BugN...Page Not Found for FCKEditor after installing BN 0.8.167.0Page Not Found for FCKEditor after installing BN 0.8.167.0
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1/10/2010 11:20 PM
 

Hi,

I previously had BugNET 0.8.140.0 installed (demo environment only) and it was working fine. Today I installed BugNET 0.8.167.0 and had the following issues:

1) I ran the install scripts against the old database, got a success message, but could not login with the admin account. It said the password was incorrect.

Note: can you please post upgrade instructions from 0.8.140.0 to 0.8.167.0? And perhaps a link to those instructions from the main project page?

Since it was just a demo environment only, I deleted and recreated the database, ran the 0.8.167.0 install scripts, then spent a fair amount of time creating several dummy projects for a demo (see below).

2) ***URGENT***: I now get a "Page Not Found" error when I attempt to create a new issue (or anywhere the FCKEditor is used, i.e. Application Configuration, Welcome Message). I've checked the permissions on the BugNET installation directory, the ASPNET account has full access rights, etc.

Additional diagnostic information:

Offending URL:

http://localhost/BugNET/Issues/IssueD... (The usual "The page cannot be found" message is under the "Description" text).

URL for the "Not Found" page:

http://localhost/BugNETFCKEditor/edit...

I've confirmed that both:

C:\Inetpub\wwwroot\BugNET-0.8.167\BugNET\FCKEditor\editor\fckeditor.original.html
C:\Inetpub\wwwroot\BugNET-0.8.167\BugNET\FCKEditor\editor\fckeditor.html

exist.

If I attempt to navigate directly to these pages via IIS Management Console (RMB --> Browse):

http://localhost/BugNETFCKEditor/edit...

I get a js error: Line 34, Char 2995, Object expected


http://localhost/BugNETFCKEditor/edit...

I get a js error: Line 52, Char 3, this.LinkedField.value is null or not an object


The reason this is urgent is I'm trying to get my company to adopt the use of BugNET for bug and issue tracking, and have an important demo scheduled for Thursday, 14Jan. I've spent a fair bit of time creating users, test projects, new roles, etc. Plus, the new code had a bug fix for an issue I reported that is relevant to the demo.

It would be really great if I could get a fix for this issue asap. I'm dead in the water until I can create issues, and need to create a number of test issues in order for the demo to be relevant. I note that you're running 0.8.167.0 for your support site and the FCKEditor works, so perhaps it's just my configuration, but I just can't see it.

My IIS configuration has the application "BugNET", and I've installed the physical paths C:\Inetpub\wwwroot\BugNET-0.8.140\BugNET and C:\Inetpub\wwwroot\BugNET-0.8.167\BugNET. To switch between versions, I just point "BugNET" at the desired path. 0.8.140.0 works fine; 0.8.167.0 does not, using the same server, browser, file system permissions, etc.

If I can't get an issue in say 24 hours, I'll need to revert to 0.8.140.0, recreate all the test data in a new database, etc. Not fun

I appreciate any assistance you can provide.

Regards,
Scott

 
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1/11/2010 4:48 AM
 

Hi,

I've resolved this issue. Reading additional forum posts led me here and here.

The BasePath parameter was already specified in the 0.8.167.0 web.config file, but the above posts triggered the thought to compare the two config files.

Excerpts:

0.8.140.0 web.config:

<add name="FckHtmlEditorProvider" type="BugNET.Providers.HtmlEditorProviders.FckHtmlEditorProvider, BugNET.Providers.FckHtmlEditorProvider" Height="250" Width="100%" ToolbarSet="Default" Skin="Silver"/>

0.8.167.0 web.config:

<add name="FckHtmlEditorProvider" type="BugNET.Providers.HtmlEditorProviders.FckHtmlEditorProvider, BugNET.Providers.FckHtmlEditorProvider" Height="250" Width="100%" ToolbarSet="Default" Skin="Silver" BasePath="FCKEditor/">

Deleting the highlighted portion of the text above fixed the issue.

Is this a bug in the 0.8.167.0 web.config file?

Regards,

Scott

 
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1/11/2010 5:04 AM
 

This was added on purpose. As you have found several people had the opposite problem where they needed this to be specified to get the fckeditor to work. I guess it all depends on ones environment. Good luck on your demo!


Davin Dubeau

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1/11/2010 5:25 AM
 

Thanks for the reply, much appreciated. However, why would this be dependent on one's environment? I just unzip the install files to a directory, then create a new IIS application pointing to that directory. I'm really curious what environment factors would affect the success of this setting.

BTW, what is the web.config setting for this option for the support site?

 
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1/12/2010 1:37 AM
 

had the same problem, and deleting BasePath="FCKEditor/" worked for me


thanks!

 
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