E-Mail configuration - Installing BugNET

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3/22/2006 11:28 AM

Mark Creery

www.data-directions.com
Joined: 3/22/2006

Posts: 3

E-Mail configuration

I installed BugNet with no real issues today and think it will work very well for us. I am having trouble using the e-mail features. Under the Admin user Host Services I configured my smtp server so that the assignees could get notices. I used the external server with and without // without success. I then started my local smtp server (I don't normally use it) and tried localhost and //localhost again without success. lastly, I am not sure what the POP3 configuration is for. Is that to have BugNet read specific e-mail id for posting bugs via e-mail? Please advise. Thanks

3/22/2006 12:09 PM

Davin Dubeau

bugnetproject.com
Joined: 3/2/2006

Posts: 1428

Re: E-Mail configuration

This is a known issue with 0.66RC.

For a quick resolution you will have to go into the database into the HostSettings table and change the HostEmailAddress field to a proper email address. This will fix an error that is causing email notifications to fail.

I have fixed this in the latest CVS of the project.

The POP3 configuration is to report issue via and email address / mailbox.

Davin Dubeau

3/23/2006 8:19 AM

Mark Creery

www.data-directions.com
Joined: 3/22/2006

Posts: 3

Re: E-Mail configuration

Thanks for the help.

Please forgive my persistance, but I still need some help. While I am a developer, I am new to ASP...so I am not sure what I don't know.

I modified the column you mentioned and it still doesn't work for me. As I mentioned before I tried an external smtp server (with and without //), "localhost" (with and without the //), and the external smtp server's IP address (with out the //'s). No e-mails were sent and I could find no errors in the logs I was able to locate. I am not so sure my IIS smtp server is working (I had not previously used it) - but the external server is the one I use for Outlook so I know its OK. Any suggestions would be appreciated.

Is it possible that one of my tries worked but I need to recycle the application, IIS, or my cache to see the affects? I was typiclally just making the change under "admin" and then logging as a non-admin to add a bug to try and generate the e-mail.

On the POP3 server...I need some additional clarification. Does this allow folks that can't directly connect to the application to send e-mail bug entries via a standardized e-mail format to a predetermined pop3 account? Then, BugNet monitors the inbox and adds the bugs to the DB from the e-mail content as a "web service"? If so, what is the format for the e-mail?

Thanks for any help you are able to offer.

3/23/2006 9:54 AM

Davin Dubeau

bugnetproject.com
Joined: 3/2/2006

Posts: 1428

Re: E-Mail configuration

No problem, thats why these forums exist.

You shouldn't need //'s in the mail server name. The name or ip should suffice plus any credentials that are required.

This may help you troubleshoot connectivity to your email server:
http://www.petri.co.il/test_smtp_service.htm

You are correct about the POP3 reader, it polls a specific email mailbox looking for bug reports. It will parse the whole email as a bug report and add it to the database based on the configuration properties of the mailbox (found under project settings).

Davin Dubeau

3/29/2006 5:52 AM

Scott Gardiner

Joined: 3/29/2006

Posts: 2

Re: E-Mail configuration

I can't get SMTP notifications to work either. I am using a relay that i know is working. Any pointers in the right direction would be a great help.

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