How to change Resolution combobox - General discussion

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Forum General General discuss... How to change Resolution combobox

5/8/2006 3:23 PM

	rsewan
2 posts

How to change Resolution combobox

Hi there. I know this must be me missing something simple, but when I call up an incident, the resolution combobox is always greyed-out and set to "Unresolved". I've assigned all permissions to the role called Developer and assigned my login to the Developer role, yet I still do not have access to this one combobox. What am I missing?

Regards,
Ray in NYC

5/8/2006 4:22 PM

	admin
634 posts
bugnetproject.com

Re: How to change Resolution combobox

Modified By admin on 5/8/2006 3:23:49 PM)

You must first set the status to resolved or closed before the resolution field will unlock.

If you are using firefox there is a known issue that will be fixed in the next release.
http://support.bugnetproject.com/Bugs/BugDetail.aspx?bid=29

Davin Dubeau
BugNET - Core Developer

5/8/2006 4:39 PM

	rsewan
2 posts

Re: How to change Resolution combobox

I new it was going to be something simple and stupid that I missed. I'm so used to Visual Intercept that I didn't notice there was a separate status and resolution field. VI combined both into one.

Thanks for the quick response. Love what I've seen so far. Great work!

Regards,
Ray in NYC

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